As the world reacts to the rapid spread of the COVID-19 virus, we are all adapting to a new reality as a result. Many countries have closed borders, others have strict mandates about public gatherings, and almost all are urging “social distancing” as a key element of addressing the virus’ spread.
We at Netwitz recognize this is unchartered territory and wanted to reach out to our community of customers to let you know what we are doing in response.
First and foremost, we want to ensure you of our business continuity:
Customer Service and Support: Our Sales and support team remains fully staffed and on the job but the Netwitz business office will be closed to all walk in traffic. All staff will be working from home to help ensure their safety and the safety of our customers. We encourage you to utilize our trouble ticket system at http://support.netwitz.net/sitesurvey to request new service or to open a support ticket. Telephone technical support and customer service will still be available at 533-5447 but you will receive a voicemail prompt when you call. You MUST leave a message stating your name, phone number and whether you need technical support or customer service so that your call can be returned by the appropriate representative.
With the situation changing hourly and to avoid any potential disruption of service due to unforeseen circumstances, we strongly recommend that you change your payment method to credit card if you currently pay by check. You can do that by logging in to your account at https://accounts.netwitz.net.
Do not hesitate to reach out if you need technical assistance.
These are challenging times for us all. At Netwitz we are committed to maintaining the same level of customer support that we have delivered for over twenty years, but leveraging different tools while we all make it through the next several weeks. As the situation evolves, if there are any changes we will make sure to reach out to you, our Netwitz community.
Stay safe, stay healthy.