Support FAQ
What is the easiest way to sign up for Netwitz Internet?The easiest way to sign up is over the phone, with a credit card. (Provided you have the necessary equipment and software mentioned below)
Is my computer compatible for the Internet?Netwitz Internet requires Windows 95/98/ME/NT/2000/XP, and a working modem that is installed properly. In most cases you will have the required software on your computer already. If you are unsure of your computers compatibility, check with a Netwitz Technician.
Does Netwitz Scan email for viruses?Yes Netwitz Internet Scans all email passing through our mail server for viruses. We utilize the McAfee scanning engine in conjunction with Declude anti-vius for email servers.
Does Netwitz Scan email for spam? Yes Netwitz Internet Scans all email passing through our mail server for spam. You can learn more about this here.
How do I create anti-spam filters?
Click here for
instructions on creating filters.
What is Wireless Internet and how does it work? Click here for our Wireless faq page to answer questions about wireless.
Will I be dialing long distance to access the Internet?Check with customer service for local dialup numbers. If you are unsure of your local calling area, you need to check with your phone company. In most cases we can provide you with the information, however it is always a good idea to check with your phone company, to avoid any unwanted charges on your telephone bill.
Do I get charged every time I go to a different page?No, you will not be charged for Internet use beyond your regular monthly fee to Netwitz. You can access sites from Korea, France, U.S.A., anywhere! (Be aware of charges on some sites that want your credit card information) The only other thing you will be charged for is a local call to our system (just like dialing any local phone number on a regular phone). Please consult your local phone company for exact rates.
What methods are accepted for payment?
Netwitz accepts Visa, MasterCard, Discover, American Expresss, Diners Club, Personal Checks and cash payments.
Will I receive a bill in the mail?We send all of our billing information via email. For customers that must receive their statement in the mail you can send a request to billing@netwitz.net and we can send you a statement in the mail each month for an additional $3 monthly fee.
What is a user name (login name)?
A user name is our way of identifying you on the Netwitz network. It is also the first part of your email address, i.e. username@netwitz.net.
Why do I need a password?
Using a password prevents unauthorized people from using your Internet account, and reading your email. Without a password, anyone who knew your email address or username could access your account and the email that you receive, without your knowledge. It also allows us to know that you are who you say you are when you request access to the Internet.
What will my email address be?
Your email address will be your user/login name@netwitz.net. For example, if your user name is john123, your email address will be john123@netwitz.net
Who should I contact if I have trouble with my Internet service?
Netwitz offers superior technical support to it’s customers. You can reach us at 618-533-5447, Monday through Friday 9 a.m. to 6:30 p.m., and on Saturday 9 a.m. until 12:00 p.m.
What does it mean if I get an error message that says “Invalid Username or Password?”
This means you have your username and/or password incorrect. Make sure that you are typing your password in lowercase. If you are unsure of your username or password, or you are entering the right username or password and still cannot logon, contact Netwitz tech support.
What does it mean if I get an error message that says, “There is no dial tone?”
This means your modem is not detecting a dial tone. Check your phone lines. Make sure the modem is plugged into the phone jack, and that you are using the correct port on your modem. Remove any splitters, or surge protectors running through the line that connects your modem to the “jack.” If you are still having trouble, you will need to consult a Netwitz Technician and have your computer or phone line serviced.
What does it mean if I get an error message that says, “The computer you are dialing could not establish a dial up networking connection?”
This usually means something has gone wrong in your networking settings. You will need to contact a Netwitz Technician for help restoring your network settings.
Where do I find answers to support questions about the Netwitz Nitro Accelerator.On the left hand side of this page you can click on support and then click on Netwitz Nitro Support.
